Front Office Team Member

Front Office Team Member 100%

At the rex, we believe that a break in nature is the key to optimal performance. Through our hotel, we endeavour to maximize your break in the mountains through focusing on natural surroundings, wellness and healthy food. Our spaces are created for you to slow-down  and counterbalance the stress of everyday life & maybe we even inspire you a little bit to live healthier and more balanced throughout the year.

The Front Office Team is considered the heart of the hotel. Not only will you communicate with guests before, during and after their stay to ensure their satisfaction, but you will also coordinate all other departments to create the best possible guest experience.

What you do

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-Make sure the setting is right (music, lighting etc.) and that the guests are in a good mood.
-Greeting and saying goodbye to guests in a warm and personal way.
-Helping the guests to enjoy their stay in Zermatt
-Taking and processing reservations
-Cares about guest satisfaction and shows interest in the guests' Zermatt experience
-Supports the bar
-Correctly accounts for all transactions via the property management system

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Who you are

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-Open-minded, curious and interested in other people's lives.
- In Love with customer interactions and guest experience
-Communicative & Proactive
-Willing to lend a hand when needed
-Organised and able to coordinate
-You speak English, German (and ideally French)

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Who we are

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-A young supportive team that is open to ideas and initiative.
-We have a respectful approach and maintain this especially in stressful situations
-Our priority is to provide guests with a unique experience.
-It is important to us where our products come from and who is behind their creation.

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If interested please send us your application to team@hotel-rex.ch