We understand that the current situation in the world make it difficult to plan ahead. Guided by our purpose of care and by listening to our guests, we have extended our cancellation policies to provide further flexibility, to help you make your travel decisions easier.
1. In the unfortunate event where a person in the party traveling is being tested positive for coronavirus, we can instantly cancel the booking and refund the whole booking if wished. This can be ensured from our side, when a document stating the positive case is provided to us.
2. It is very clear to us that in any case the Zermatt destination would close down for tourism (f.e ski-lifts) We will allow cancellation with full refund, if wished so.
In any other cases the cancellation rules related to the rate that has been booked apply. For all our guests who still are unsure for such cases, we recommend booking one of our flexible rates for or have a travel insurance. This rules apply from the 01.11.2020. If you have any questions in regards to this regulations please feel free to contact us directly under firstname.lastname@example.org
Further we have decided to create new rates with more flexible cancellation policies than in previous years, especially on high season weeks where flexibility previously wasn't possible. This should help you keep the necessary flexibility in your planning if wished so.